Last updated: 28 July 2026
Moat AIS ("Moat", "we", "us", "our") provides website security monitoring and protection services to customers in New Zealand. This policy explains how we collect, use, store, and disclose personal information, and it is intended to comply with the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs) it sets out.
We collect personal information you provide directly, such as when you:
This may include your name, email address, phone number, company name, website URL, and billing details. We also automatically collect limited technical information — such as IP address, browser type, and pages visited — through standard website analytics and security logging necessary to operate the service.
We do not sell personal information. We may share information with trusted third-party service providers who help us operate our business (for example, payment processing, email delivery, or hosting infrastructure), and only to the extent necessary for them to perform those services. We may also disclose information where required by law.
We take reasonable steps to protect personal information from loss, misuse, and unauthorised access, using industry-standard technical and organisational safeguards. Where practicable, we store customer data on infrastructure located in or serving New Zealand.
Under the Privacy Act 2020, you have the right to request access to, and correction of, personal information we hold about you. To make a request, or if you have any questions about this policy, please contact us using the details on our Contact page.
Our website uses cookies and similar technologies, including Google Analytics and Meta Pixel, to understand how visitors use our site and to measure the effectiveness of our marketing. You can control cookies through your browser settings.
We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date.
If you believe we have not handled your personal information appropriately, you may contact us directly, or lodge a complaint with the Office of the Privacy Commissioner.